5 Easy Steps to Enhancing Your Security Guard Service
5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard businesses are capable of supplying the support that property managers want, but too often do not because of a lack of continuing quality management procedures.
Safety guard businesses are unlike any seller a property supervisor usually hires. If you employ a painter, you are able to see whether or not they are doing their jobs by taking a look at the walls. However, when you employ a security guard company, how often can you see whether the guard company is performing their job including running background checks and drug screenings, providing great training to your own guards, and efficiently monitoring and supervising your guards. In most instances they likely are, but it’s important to employ a method of verification and quality management to ensure that problems connected with the deficiency of doing these jobs do not begin to occur.
In this article we’ll talk five (5) simple steps to enhancing your safety guard service and achieving everything you picture as your perfect keyholding.
Display Your Guards Qualifications
In most nations, guards are mandated to have a specified level of training before they can begin working as security guards. If your state is one of those states, ensure your security guard company is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being supplied by your security provider and ask yourself does it look decent.
Additionally, is the security guard company performing background and drug screenings on all your guards BEFORE they send them to your own property? If they are, they should be supplying you with verifications. Otherwise, why?
Another superb way to screen whether the guard is a fantastic match for your property is to perform a brief”interview” to get a sense of the guard and also to describe your expectations. This first conversation can tell you a lot about what to expect from this guard and it gives you an opportunity to request a different guard if you think it is necessary.
Assess Guard Training
Though most security guard businesses have a very thorough orientation that introduces each guard to the company itself, in several cases the guard’s orientation to his delegated property is not quite as complete. We predict the orientation to the delegated property”Website Specific Training”. Find out what your site specific training resembles:
• Does it occur at your premises?
• Who does the training?
• Just how long is each officer trained?
• Just how long does the security company double lender? (Double banking is the process of having a seasoned guard working in precisely the exact same time as the new guard.)
• How thoroughly are your article requests explained?
Determine the answer to each of the questions and be certain they fit with what you feel is sufficient. You should even think about sitting in on your safety guard company’s orientation and also your site special training to get an understanding of what goes on preparing a guard to work in your premises.
Protect supervision is one of the main factors of good security guard support. When security businesses provide poor supervision, there is not enough emphasis put on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the guard to understand and better understand their responsibilities. If the guards aren’t being supervised, they begin to feel their job is not significant and they begin to see themselves as not as a part of the security team. When guards do not feel like part of your team it generally contributes to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Based on the structure of your contract, on-site supervisors might not be included. If your contract doesn’t demand on-site supervision, how does your security guard company remotely oversee its defenses? Outside of the normal security company field supervisor spot checks, the 2 methods of distant supervision that prove most effective are: Officer Check-Ins
In case your guards are required to produce rounds of your premises, then a method for monitoring them while on duty is indispensable. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they are on your premises. These monitoring systems permit the security guard company to track the time and log the activity of the guards while they are making rounds to various areas on your premises. Many Officer Tour Tracking Systems can generate reports which enable the safety guard company to quickly get an understanding of whether the guard is making rounds. The property manager should also be provided with an abridged version of those reports. Producers of such systems include Deggy and Timekeeping Systems, Inc..
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard provider provides a way of making certain each guard is safe and alert. Using guards check-in frequently together with the safety guard company, at least every 30 minutes, guards feel their safety is important and being awake and attentive is also an significant part their job.
Inspect Your Guards
After hours inspections of your guards are always good ways of finding out exactly what is happening with your safety as you aren’t there. During these inspections, be sure to ask your safety guards questions about their duties and responsibilities to ensure they know their jobs. In reality, we suggest getting your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a certified security consultant as part of your continuing security program.
Firms like Asymmetric Strategies provide a free service aimed at doing precisely that. Bear in mind, when choosing a security consultant be sure the consultant is not really a security guard company. If so, your audit is guaranteed to develop problems with your current security guard company.